Questions, Answered

We have spent years perfecting our packaging. We wrap the root ball in moist soil and coco-peat inside a biodegradable wrap to keep the roots hydrated. The plant is then secured inside a custom-designed, double-walled vertical shipping carton. This keeps the plant upright and prevents shifting, ensuring it arrives fresh and undamaged.

Shipping is calculated automatically at checkout, based on how many plants you order and your delivery zone. The more plants in your order, the lower the shipping, and it is free on orders of 60 plants or more. Delivery usually takes 3 to 5 business days to metro cities and 5 to 7 business days to other locations.

Since plants are live items, we cannot accept returns based on change of mind. However, we offer a 100% Live-Arrival Guarantee. If your plant arrives broken, wilted, or dead, send us a photo of the damaged plant and its box within 24 hours of delivery at hello@diluarnursery.com or via WhatsApp. The replacement plant is free; only the shipping charge for the replacement is borne by the customer.

Yes, we offer special wholesale pricing for landscapers, nurseries, hotels, real estate developers, and large garden projects. We can supply plants in bulk quantities (50 to 5,000+ units) in various sizes. Please contact us at hello@diluarnursery.com or call our business line to get a quote.