Order Cancellations
You may cancel an order any time before it is dispatched for a full refund, at no charge. Once a live plant has been packed and shipped, the order can no longer be cancelled, as the plant has already begun its journey. To cancel, contact us quickly at hello@diluarnursery.com or +91 908 82 54500 with your order number.
Refunds
Approved refunds (for cancellations before dispatch, or where we are unable to fulfil your order) are issued to your original payment method within 5 to 7 business days. Shipping charges, where paid, are refunded only if the order is cancelled before dispatch or the fault is ours.
Change-of-Mind Returns
As plants are live, perishable items, we are unable to accept returns based on a change of mind once an order has shipped. This protects the health and traceability of our stock. Please choose your varieties carefully, and reach out to us before ordering if you would like help selecting the right plant.
100% Live-Arrival Guarantee
If your plant arrives broken, severely wilted, or dead, we will make it right. Send us a clear photo of the damaged plant and its shipping box within 48 hours of delivery to support@diluarnursery.com or via WhatsApp, and we will ship a replacement free of charge.
How To Claim
- Photograph the plant and the box as soon as it arrives, before discarding any packaging.
- Email support@diluarnursery.com (or message us on WhatsApp) with your order number and the photos.
- Our team will confirm and arrange a free replacement on the next dispatch day.
Minor leaf drop or slightly bent branches are normal after transit and usually recover within a week or two of settling in sunlight. Our care team is happy to guide you through it.